Ordering and Payment
Our store is open 24 hours, 7 days a week. After you place your order, an e-mail confirmation including an order number, will be sent to the e-mail address that was entered on your order form. Once your payment has been approved, your item will be packed and dispatched. You will be notified by email, to advise if any of the items you have ordered are out of stock. In this instance, the full amount will be refunded using your original payment method.
Payment can be made through Paypal with Visa & Mastercard.
You may want to pay by direct deposit. This is possibly by contacting email@example.com. The goods will be dispatched once payment has been received and cleared. If payment is not received within 5 business days, then purchased items will be returned to stock.
*If using Bank Deposit as payment method, please state your name & order number as the reference when transferring money so we can quickly determine your deposit & ship the goods. Our Bank Details for direct deposits:
BSB: 014 210
Account Number: 381280973
Account Name: When Freddie met Lilly Pty Ltd
Commonly asked questions answers:
How long will it take me to receive my order?
If ordering within Australia, then typically you will receive within 2-5 days from the date of your order. Obviously for regional areas including NT and WA please add an extra business day. Especially around Christmas time.
Can my delivery be sent to a PO Box?
Yes PO Boxes are acceptable as we use Express Post bags.
What if I would like an item that is “sold out”?
Like any store, our stock of products is limited, and if an item is marked “sold out” then it is likely to not be available any more. However in some instances we are able to re-order items, so if you are particularly interested in an item, please contact us at firstname.lastname@example.org and we will see what we can do for you.
How true are the garment colours of the products for sale?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
What if an item doesn’t fit, or I don’t like it once I have received it?
You are free to return or exchange an item within 14 days of receiving your product, as long as the item is in new, un-worn, un-washed and un-used condition with all tags attached. Please contact us at email@example.com for an authorisation number with which to return the goods. Goods are to be returned at your expense, but a replacement item will be shipped to you at no extra charge. The receipt must accompany the goods. Items that have been returned that have been worn, damaged or altered from their original state will not be exchanged or refunded, and will be sent directly back to the customer
We can be contacted via:
Phone: +61 408 079 707 AEST 9am – 7pm